Employer Quick Guide

Table of Contents

FAQs

You can submit a dispute. We will investigate the issue and make necessary fund transfer to your account if the case is in your favor. We advise our users to communicate on our platform so we have proof and evidences to investigate if there is a dispute. 

You can submit project as long as your credit is available. You can check your project credit by going to your dashboard and look for the right side widget that shows “Current Plan“. The “Project Allowed” indicates how many project you can submit.

When you purchase a service, money will be deducted from your wallet. If your wallet amount is not enough to purchase the service, you can top up your wallet using the “Fund Deposits & Invoices” menu. We accept top up using PayPal (automatically added to your wallet) and internet banking (depending in your location and require manually approval).

Selecting “Set to Inactive” will hide the project from visitors and move it to your “Inactive Projects” list. You can reactivate the project at any time. Choosing “Cancel” will permanently remove the project from your list, and you’ll need to create a new project if you wish to replace it.

Overview

Below diagram shows the high level process flow of how employer and freelancer interact from the perspective of Employer.

From an Employer’s perspective, there are two ways to get your work done:
  1. Purchasing Services: You can buy services directly from Freelancers, as listed on our website. Before making a purchase, you have the option to chat with the Freelancer to clarify service details.
  2. Posting a Project: You can also post a project and allow Freelancers to submit proposals. You’ll be able to select the best proposal based on your budget and preferences.
Scenario Example You need a logo for your product, so you register on our website as an Employer.
  1. You post a project titled “Need a logo design for my product.”
  2. Freelancers begin submitting proposals.
  3. You select the best Freelancer for the job.
  4. The Freelancer is notified and starts working on the project.
  5. You can communicate with the Freelancer through our chat platform to share ideas, exchange files, and track progress.
  6. Once the project is completed, the Freelancer will notify you, and you can update the project status to “Complete.”
  7. We will then process the payment on your behalf and transfer it to the Freelancer.
This process ensures smooth collaboration between Employers and Freelancers.

Dashboard

Below is the Employer dashboard.

  1. Top Menu – Top navigation menu with alert messages box
  2. Notification Area – Announcement message to Employer
  3. Left Menu – Main navigation menu where all the actions take place
  4. Current Package – Show current package for employer

Menu

The left menu is where most of the actions take place. In this guide we will look at 4 menus which you will use the most.

  1. Projects – As an Employer, your interest is to get something done and you are willing to pay for it and we call it project. You post a project at a certain price you are willing to pay. Once posted, Freelancers can submit their proposals and you select the winning proposal based on your interest. This menu allows you to submit project and track their status. To submit new project, you account must have enough credits. You are getting this credits via a package. Newly registered Employer will get a free basic package which allow you to start posting project. Sometime we are giving promotion with extra credits during the sign up time. These credits are shown as the “CURRENT PLANE DETAIL”. 
  2. Services – This menu allow you to track the services your purchase from Freelancers. Freelancers offer their skills by posting services at a certain price. If the service offered meets your requirements, you can purchase them. In order to purchase them, you must have money in your wallet. After sign up, your wallet has zero amount. You can add money to your wallet using the “Fund Deposit & Invoices” menu.
  3. Project Offers – This menu allows you to see the proposal send by Freelancers on your project.
  4. Fund Deposits & Invoices – This menu allows you to add money to your wallet which you can use to hire Freelancers.

Credits

Credits enable you to perform actions such as posting a project. These credits are included with your package. When you sign up, you receive a package with a specified amount of credits based on the package assigned at that time. If you sign up during a promotional period, you may receive a package with additional credits.

Below is an overview of the credits included with your package upon signing up. Please note that the number of credits may vary depending on the timing of your sign-up. The credits available to you are displayed under the “CURRENT PLAN” section on your panel.

  1. Project Allowed – Shows the number of project you can post, in this example you have 2 projects credit.
  2. Project Expiry – Number of days your posted project will expire. In this case, the project expiry is 30 days which mean after 30 days from the posted date, you project will no longer shown on our website.
  3. Featured Projects – This number shows how many featured project you can have. In this example, you can select only 1 posted project to be featured (which means this project will have a banner and will attract more attention).
  4. Featured Projects Expiry – Show the number of days the project will have a featured banner display along side it. In this case, it is 14 days. After 14 days, the banner is remove automatically.
  5. Featured Profile – Whether your profile shown on our website will have a banner to grab more attention.
  6. Project Bump Up – This allow you to push up your project which means it date and time will be updated to the current date/time. This is used for the project which is about to expire and reset it date/time.
  7. Package Expiry – This is the most important parameter to look at. It shows when the package will expire. Once package expired, you are no longer able to submit new project even though you still have Project Allow credit.

If you click on the “View Plans” link, it will show the package available for Employer to purchase. This purchase will add credits to your current plan.

Packages

You can purchase credits for your current plan at any time. The credits from the new package will be added to your existing balance. To view available Employer Packages, please visit the relevant section.

Below is a snapshot of the package options. Please note that prices and credits may vary, as we regularly adjust both to keep them up to date.

Wallet

The Wallet is a tool for Employers to make payments to Freelancers. When you first create your account, your wallet balance will be zero. However, you can still post projects as long as you have sufficient credits. In the example below, the user already has some funds in their wallet.

You will use these funds to pay Freelancers for their work on your project. The example shows a proposal an Employer received from a Freelancer. After reviewing it, the Employer decides to hire the Freelancer by clicking the “Hire Now” button. Upon confirming the hire, a message will appear prompting the Employer to top up their wallet before proceeding with the hire.

Your wallet is also used when purchasing services from Freelancers. The amount will be deducted from your wallet when you confirm the purchase.

To add funds to your Wallet, go to the “Fund Deposits & Invoices” section in the left menu. Follow the instructions to complete the deposit. We accept payments via PayPal, internet banking, and cash deposit. PayPal payments are automatically approved, while payments via internet banking or cash deposit are processed manually.

Dispute

If a disagreement arises between you and a Freelancer, you can initiate a dispute. A dispute serves to terminate the working agreement between you and the Freelancer. As the mediator, we will review the issue using the evidence provided by both parties. Therefore, it’s crucial to use our built-in chat system for communication, as it offers us direct evidence of the interactions during the project. Example Scenario: You, as an Employer, post a project with a budget of MYR100 (plus admin commission). Freelancers submit their proposals, and you select a winning proposal and hire the Freelancer. The funds are deducted from your wallet and held in escrow by us. If a disagreement occurs and you choose to file a dispute, we will investigate the situation. If the decision is to return the money to you, we will credit the MYR100 back to your wallet. Both you and the Freelancer will receive notifications regarding the outcome of the dispute.

I Need Help

If you need help, please reach out to us. You can send us email at support@dev135.freelansa.com or using our contact us form. If you need urgent help, use our chat button on the page.

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